Dr Chris Turner

Coventry

I’m a consultant in emergency medicine, working in a tertiary trauma centre in the West Midlands. I feel passionately about the importance of civility in medicine and have been working hard to increase awareness of it’s impact.

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Dr Joe Farmer

Coventry

I'm a middle grade psychiatry doctor and Member of the Royal College of Psychiatrists in the West Midlands. I graduated from Warwick Medical School in 2015, completing my Foundation Training in the West Midlands. I have a keen interest in civility and medical education. I have worked with Dr Turner in A&E and remain working with him in projects. The research surrounding the impact of incivility in healthcare inspired me to help create Civility Saves Lives in order to promote the important message.  I have been involved in situations where the negative impact has been apparent, and to be able to promote awareness and reduce this is something I am passionate about.

Since starting CSL, I have given numerous talks, presentations and key note speeches at various events, training and local, national and international conferences. 

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Dr Penny Hurst

Coventry

I am an ST4 doctor in Obstetrics and Gynaecology and a Clinical Teaching Fellow, currently working in a large teaching hospital. I graduated from Warwick Medical School in 2015. I completed my foundation year training in the West Midlands. After helping form Civility Saves Lives, I realised how much incivility I had seen in day to day medicine and the effect it has had on my colleagues and myself. I am keen to spread the word more and support other people who feel it is something they simply need to expect and accept.

 

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Dr Heena Yousaf

Coventry

I’m a foundation doctor currently working in the West-Midlands with an interest in Paediatrics and baking! I met Chris as a student at Warwick Medical School. When I was first introduced to the concept of civility, I immediately thought of the incivility I had experienced and how this affected not only myself but also my colleagues and patients.  I would like to help reverse this by promoting the positive civility we experience within the NHS. By sharing experiences through ‘kindness of others’ I hope we can raise awareness of the impact of civility.  

 

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Denise Guzdz

Sherwood Forest Trust

I am currently a Patient Safety and Governance Advisor in the Operating Theatres with some 43 years in the NHS.

Prior to this post I was the Department Leader within the Operating Theatres.

I have always been passionate about how we behave towards each other; even in times of stress we should always consider how our behaviour and words affect people/patients.

I read about Civility Saves Lives and contacted the team as I knew I had to get involved. I am so passionate about being respectful of each other and the importance of team work in achieving positive patient outcomes.

I have witnessed incivility and tidied up the aftermath of that in my career and feel privileged to be able to raise awareness of this. I want the message to be; it is simply not acceptable to be spoken to in a manner which has undervalued that staff member or patient.

 

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Dr Josie Cheetham

South East Wales

I am a CT2 ACCS (Anaesthetics) trainee working in SE Wales, having completed my foundation training in the West Midlands after graduate entry medicine at Birmingham University.

After a number of encounters with incivility in clinical environments, and its immediate and longer-term negative impact on clinical teams and patients, I am delighted to have the opportunity to promote discourse about, and research into, the importance of civility at work through Civility Saves Lives.

I believe that unlike many other aspects of working in healthcare, being civil and encouraging civility in others are both eminently within our control and can have immediate, positive and diverse effects. I am particularly interested in the interaction between human factors, professionalism, positive workplace cultures and civility in clinical environments.

 

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Dr Louise Lea

East Kent Hospitals University NHS Foundation Trust

I am a consultant in obstetrics and gynaecology at East Kent Hospitals University NHS Foundation Trust. I heard Chris speak at an RCOG/RCSEd event on tackling bullying and undermining in the NHS. His work inspired me to address incivility with the learning from Civility Saves Lives in an SI report I was working on at the time. I have presented this work within our trust to a variety of audiences, locally, regionally and nationally and the impact has been profound. My key interests are labour ward and medical education, in particular interprofessional education. 

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Jess Wadsworth

NHS London

My name is Jess and I am a senior nurse educator in simulation and human factors. I am passionate about interprofessional education and creating opportunities for improved interprofessional collaboration, as I believe fostering good interpersonal staff relationships ​is key to safer working practices and fundamental to creating a Just Culture. 

Calling out incivility when we experience or witness it, and gaining more self awareness of when we may also instigate it, is critical if we are to challenge the given and start to develop an alternative culture of active kindness. Patient safety and staff wellbeing is at the heart of everything I do which is why I wanted to make a difference by joining the Civility Saves Lives campaign. I hope to work with the team to raise awareness both locally and nationally around incivility and promote the concept of active kindness. 

 

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Claire Moore and Julia Seez

East and North Hertfordshire NHS Trust

We contacted the team about  Civility Saves Lives when researching the project on Compassionate Service that we are leading on as part of initially a Clinical Support Services division initiative. Both of us are passionate about a service that makes a difference as well as an interest in human behaviours.

Our project is about inspiring and empowering others to make a difference individually - with patients, relatives and colleagues - in order to create a more compassionate culture. We started in 2019 and by May 2020 hope to have run sessions for over 1000 staff. It is a fantastic opportunity to be part of the Civility Saves Lives project so that we can tie in, learn and contribute to the work that is being done - and hopefully make civility and compassion part of everyone’s development in the NHS.

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Dan Redfern

West Midlands

I’m a registered Paramedic by background, qualifying in 2016 after originally starting my NHS career in nursing. Very soon after graduating as a Paramedic, I developed a keen interest in Patient Safety and heard about CSL through some of the culture work I was undertaking. I was keen to be more involved & started work locally as well as reminding staff in practice on the impact of incivility and the relationship to ensure safe delivery of care to patients.

 

I’ve worked in various roles and organisations in governance and patient safety including community and acute trusts as well as the ambulance sector. I currently work at the London Ambulance Service NHS Trust in a senior role supporting civility, culture and Patient Safety as part of my portfolio.  

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Dr Anna Baverstock

Somerset

I’m a consultant in paediatrics specialising in community child health. I also have a role in colleague wellbeing for the trust and also as lead for senior doctor wellbeing. I am a trained coach and mediator. I am passionate about kindness, civility and inclusion and chair our trust civility working group. I am working hard locally to raise awareness about impact of incivility on patient care and also looking at how we can encourage brave conversations when we witness incivility.

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Lindsay Morgan

East Anglia

Lindsay leads post-registration training for clinical pharmacists in the East of England through the Newly Qualified Pharmacists Training programme at the University of East Anglia.  Her team of clinical educators strongly supports the teaching of civil behaviours, professional boundaries and communication styles to make their pharmacists effective practitioners and strong advocates who positively impact the safety and quality of their working environments.  Civility Saves Lives is a priority theme specifically taught and then frequently revisited throughout the programme.

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Dr Ganga Verma

Southampton

I am a Consultant in Fetal and Maternal Medicine at the University Hospital of Southampton. I am passionate about promoting Civility in Healthcare and am proud to be part of the Civility Saves Lives campaign. Since joining the team, I have delivered talks and workshops, contributed to the RCOG Workplace behaviour toolkit and instituted civility training into our local maternity annual training day. 

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Carolyn Cleveland

Carolyn Cleveland has a background of counselling and psychology, specialising in loss, fear and vulnerability, and conceived her training company after the loss of a 15 year old daughter in a patient safety incident with a lack of compassionate and civil communication that followed. Carolyn works with multiple healthcare providers, government, and public bodies on developing empathic practice and communication. Her approach is one of digging a bit deeper to support participants to recognise vulnerability in others and themselves and how psychological safety, both internally and externally is key to creating the best conditions for empathic, civil, and compassionate practice. Her training covers complaints and incidents, leadership, resilience, and civility.

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​Dr Katie Johnston

I’ve been working as a doctor in the NHS for 20 years, and am a consultant obstetrician in a tertiary referral centre in Belfast.  I have held lead roles in risk management, labour ward and fetal monitoring.  I know that safety lies not just in technical skill, but a vast amount in the non-technical. This has led me to my own personal journey to better understand myself and my interactions.  I attend Tavistock Strategic Leadership Circles, to better understand dynamics of group interaction.  I have been awarded the RCOG National trainer of the year 2024, for “relentless efforts to establish a caring and supportive culture”.  I’ve completed a course with Northumbria University in Restorative Just Culture and I am undertaking training in mediation.  I teach locally and regionally on all things culture, safety and civility – and following the Ockenden Report into maternity safety, embedded these topics into mandatory training in our maternity service.

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Stephanie Gray-Roberts

I am currently the Clinical & Safety Director at Serco following a 30 year career in the NHS as a Registered Nurse. I am passionate about kindness, civility and enabling a workplace culture where everyone can shine. Estates and Facilities colleagues (porters, caterers, cleaners, receptionists, security teams, Estates teams) have a huge impact on patient experience and safety and also experience or witness incivility on a very regular basis-we are working alongside our NHS colleagues to share the CSL ethos with this important group of colleagues with an ambition that we can help reduce the negative impacts of incivility on patients, teams and individual colleagues.

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Dr Sarah Higginson
Sheffield Teaching Hospitals NHS Trust

Currently a GPST1 working in South Yorkshire. 'Civility Saves Lives' is a powerful and necessary campaign. With resident doctor morale suffering from a strained NHS, it has never been more important for us to just be kind to one another. Through my small positions as a University of Sheffield medical student mentor, GP trainee rep for Sheffield and Barnsley, and soon-to-be Wellbeing Champion for STH, I hope to make a cumulatively big positive impact on the workplace culture - by spreading the message that bullying and uncivil behaviour is not appropriate and must be challenged.

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