Resources
Here are some handy websites and links which have been produced by various amazing people.
There are toolkits available to help answer the question; what do we do now?
We have seen the evidence that says incivility negatively impacts patient care, so what can we do when we see it, experience it, or recognise it in our team or our department.
Websites
NHS England Civility and Respect Toolkit
Toolkit produced by NHS England supporting Civility.
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Follow the link here or click the image to be taken to the site.
Sherwood's Civility Learning and Sharing Toolkit
Sherwood Forest Hospitals NHS Foundation Trust held a virtual ICS Civility Learning and Sharing event in September 2021. They created a useful resource on their Trust website made up of PDF Toolkits and YouTube streams of all the talks.​
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Follow the link here or click the image to be taken to the site.
Learning from Excellence
A team of amazing people who have been capturing and studying peer – reported excellence in healthcare since 2014.
This site is a source of open – access resources and ideas to promote this initiative and share experiences.
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Follow the link here or click the image to be taken to the site.
Royal College of Physicians - How to respond to incivility
The RCP have written a piece on how to respond to incivility, including a PDF Toolkit ​
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Follow the link here or click the picture to be taken to the site
Royal College of Surgeons of Edinburgh Anti-Bullying Resource
The RCSED have produced an extensive resource for anti-bullying on their website, including Toolkits and e-Learning resources.​
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Follow the link here or click the picture to be taken to the site
Royal College of Obstetricians and Gynaecologists Civility Toolkit
The RCOG have compiled an extensive PDF Toolkit to help address Incivility in the Workplace and is well worth the read. Penny was involved in contributing to this piece of work.
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Follow the link here or click the picture to be taken to the site
Gathering of Kindness
Gathering of Kindness is an organisation created by Mary Freer and Dr Catherine Crock focusing on the direct correlation between organisational negativity and staff wellbeing and effectiveness.
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The Gathering of Kindness aims to redress this by building, nurturing and instilling a culture of kindness throughout the healthcare system.
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Follow the link here or click the image to be taken to the site.
Downloadable Resources
This PDF contains a high definition copy of the main overview infographic of the Impact of Incivility
Amanda Oates, executive director of workforce at Mersey Care NHS Foundation Trust presented at a Respect and Civility Event in May 2021 discussing A Just Culture, and the work they do regarding respect and civility in the workplace.
This PDF contains a toolkit produced by the NHS for creating a respectful and civil culture
Raising awareness of incivility within healthcare through the use of lectures and workshops. Exploring the effects rudeness and inapproachability has on patient outcomes. Disseminating the literature and research through these talks, which demonstrates how incivility affects resilience and how a lack of social support can impede effective team working and diminish staff and student satisfaction within the clinical and practice learning environments.
